Global Technology Associates GBWA200501-01 User Manual download pdf (Page 47)

4 – Troubleshooting 43

11. The warning message “Initializing runtime slice 2 failed; No space left on

device” is displayed.

1. The Compact Flash card is too small; GTA only supports GTA-certi-

ﬁed Compact Flash cards.

2. The Compact Flash card no longer functions correctly; contact GTA

or a GTA Channel Partner for hardware warranty.

12. I lost my user name and/or password. How can I log on to my ﬁrewall ?

If login information has been irretrievably lost, a ﬁrewall can be reset to

factory defaults, erasing all current conﬁguration data and resetting both the

case-sensitive user name and password to “gnatbox”.

Caution

Resetting the ﬁrewall will cause it to lose current conﬁguration data.

The conﬁguration data can only be restored by loading a saved

conﬁguration with a known user name and password, or by manually

entering the information.

To reset your ﬁrewall to factory defaults, attach either a terminal (using a

serial console cable), or a computer with terminal emulation software (using

a DB-9 null-modem cable). Enter these settings for the console connection:

EMULATION VT-100

PORT Computer serial (COM) port connected to the ﬁrewall

via a DB-9 cable

BAUD RATE 38400

DATA / BIT RATE 8

PARITY None

STOP 1

FLOW CONTROL Hardware*

* Set ﬂow control to “None” as an alternative to hardware ﬂow control.

Power on the ﬁrewall. The following words will display:

GNAT Box System Software x.x.x

loading ...

When the word “loading” appears, immediately press

CONTROL-R

. The

system will begin to load, and conﬁguration and hardware data will appear

on screen. Finally, a conﬁrmation question displays:

Are you sure you want to reset your ﬁrewall conﬁguration?:

(“yes” or “no”)

To reset to factory defaults, type the word “yes” in lower case letters. Typing

any other key will reboot the system without resetting to defaults. There is no

time out; the reset conﬁrmation question will remain until a key is pressed.

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Global Technology Associates GBWA200501-01 User Manual Page 47