Global Technology Associates GBWA200501-01 User Manual download pdf (Page 10)

GB-Ware Firewall Product Guide6

Modem/ISDN TA Hardware

GTA recommends conﬁguring the modem or ISDN TA on another system

before installing it on GB-Ware. Most modems allow the storage of a user

conﬁguration and the recall of this conﬁguration using a speciﬁc command

(e.g. ATZ). It is usually easiest to conﬁgure the modem before installa-

tion, and then to recall that conﬁguration and set the modem with a few

commands.

Note

The default conﬁguration for most modems will generally work with

GB-Ware.

You should conﬁgure the modem to use a ﬁxed DTE speed (the speed

at which the computer talks to the modem). If the modem supports DTE

speeds of 38,400 or 57,600 baud, use whichever of these values will ensure

the highest throughput. Conﬁgure your serial port to the highest possible

speed when using an ISDN TA. Unless you wish to connect at a speciﬁc

speed, set DCE (the speed at which the modem talks to a remote modem) to

auto-negotiate.

Cable Modems and xDSL Hardware

Cable modems and DSL (ADSL etc.) conﬁgurations utilize a passive inter-

connection device (cable modem, xDSL box) that is typically connected

to an Ethernet network interface card via a special network patch cable

(crossover cable).

Support

Installation ("up and running") support is available to registered users. If

you have registered your product and need installation assistance during

the ﬁrst 30 days, contact the GTA Support team by email to support@gta.

com. Include your product name, serial number, activation code, feature

activation code numbers for your optional/subscription features, and a

Conﬁguration Report (available in Reports under Conﬁguration in the web user

interface), if possible.

Installation support only covers installation and default conﬁguration of the

ﬁrewall. For further assistance, contact an authorized GTA Channel Partner

or GTA Sales staff for information about support offerings.

Support Options

If you need support after installation and default conﬁguration, a variety of

support contracts are available. Contact an authorized GTA Channel Partner

or GTA Sales staff for more information. Support ranges from support per

incident to annual contract coverage.

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Global Technology Associates GBWA200501-01 User Manual Page 10